Terms Of Service
Gold Coast Passport Photography — Terms of Service
ABN: 75 388 141 913
Last updated: 01/05/2026
These Terms of Service apply to all bookings and services provided by Gold Coast Passport Photography. By making a booking or attending an appointment, you agree to the terms outlined below.
1. Scope of Service
Gold Coast Passport Photography provides passport, visa, and identification photographs only. No other photography services are offered or implied.
2. Bookings
All services are provided by appointment only. One booking is required per person, including babies and children. Clients are asked to arrive on time for their scheduled appointment to ensure smooth operation and fairness to other clients.
If you arrive more than 15 minutes late, your appointment may not be able to proceed and may be treated as a missed appointment under Section 8.
3. Payments
Payment is required at the time of booking. All prices are displayed clearly and listed in Australian dollars.
4. Photo Compliance
Photographs are captured and prepared in accordance with officially published Australian and international passport, visa, and identification photo requirements, based on the requirements supplied or identified by the client at the time of booking or appointment.
While every effort is made to prepare photographs to the relevant technical requirements, final acceptance remains at the discretion of the issuing authority.
5. Guarantee
Your Statutory Rights
Nothing in these terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.
Photo Preparation Guarantee
If a photograph is rejected due to a technical issue caused by our preparation of the photograph, we will reshoot, correct, or reprint the photograph at no additional charge. This guarantee applies to technical photo requirements within our control, including sizing, cropping, lighting, background, print quality, or file preparation.
This guarantee does not apply where a photograph is rejected for reasons outside our control, including:
~Incorrect information supplied to us
~Changes in authority requirements
~Application issues unrelated to the photograph, such as incomplete forms or supporting documents
~Decisions made by a governing body or issuing authority for reasons not connected to the technical preparation of the image
This guarantee relates only to the preparation of the photograph and does not guarantee approval of any passport, visa, licence, identity document, or application.
6. Image Storage
Passport, visa, and ID photographs are retained for a period of 30 days from the date of capture. Clients must request any reprints, corrections, or changes within this timeframe. After 30 days, images are permanently deleted.
7. Copyright and Image Use
Copyright of passport, visa, and identification photographs is assigned to the person photographed, or to their parent or legal guardian in the case of a minor. Gold Coast Passport Photography does not retain any usage rights and will not use these images for marketing, promotion, portfolio display, training, or any other purpose.
Images are supplied strictly for official identification use only and must not be altered or used for any other purpose.
8. Cancellations and Missed Appointments
Cancellations made with at least 24 hours' notice can be rescheduled at no charge. Cancellations made with less than 24 hours' notice, or missed appointments, will result in forfeit of payment.
We recommend contacting us as early as possible if you are unable to attend your appointment.
9. Accessibility and Support
We welcome and support clients of all abilities. If you require additional time, assistance, or specific accommodations, please let us know in advance so we can best support your visit.
10. Governing Law
These Terms of Service are governed by the laws of Queensland, Australia, and any disputes will be handled in accordance with those laws.
11. Contact
Questions about these terms can be directed to: [email protected]
Privacy Policy
Gold Coast Passport Photography — Privacy Policy
ABN: 75 388 141 913
Last updated: 01/05/2026
Gold Coast Passport Photography respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Personal Information We Collect
We only collect personal information that is reasonably necessary to provide our photography services. This may include:
Your name and contact details, such as email address and phone number
Date of birth, where relevant to the application
Booking and appointment information
The country or jurisdiction your photograph is required for
Passport, visa, or identification photographs
Transaction records and receipts (we do not store full payment card details — these are handled directly by our payment processors)
We collect personal information directly from you at the time of booking, at your appointment, or through correspondence with us. We do not collect personal information about you from third parties.
2. How We Use Your Information
Your personal information is used solely for legitimate business purposes. This includes:
Providing passport, visa, and ID photography services
Processing and managing bookings and appointments
Ensuring photographs meet official Australian and international requirements
Contacting you if clarification, reprints, or follow-up is required
Gold Coast Passport Photography does not use any passport, visa, or identification images for marketing, portfolio, training, or promotional purposes.
3. Storage and Retention of Images
Passport, visa, and ID photographs are securely stored for 30 days from the date of capture. After 30 days, images are permanently deleted, except where we are required by law to retain them for a longer period. Clients should request any reprints, corrections, or reshoots within the 30-day period.
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may share limited personal information with third-party service providers who support our operations, including payment processors, booking platform providers, and secure data storage services. These providers are required to handle your information securely and in accordance with applicable privacy laws.
Some of our service providers may store or process information outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.
Your information may also be disclosed where required or authorised by law.
5. Website Data, Cookies, and Analytics
Our website uses cookies and analytics tools to help us understand how visitors use our site and to improve the user experience. This may include information such as your IP address, browser type, pages visited, and time spent on the site. This information is generally collected in aggregate and does not personally identify you.
You can disable or manage cookies through your browser settings. Disabling cookies may affect some functionality of our website.
6. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes the use of secure digital systems, restricted access to authorised personnel only, and professional handling of photographic files and client data.
7. Access and Correction
You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.
8. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will acknowledge your complaint promptly and aim to respond within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at: [email protected]
10. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.
Where passport photos meet professional photography
Studio Quality Australian & International Passport, Visa & Biometric ID Photos
ABOUT US
Gold Coast Passport Photography is a professional photography studio specialising in passport, visa and ID photos, prepared to official government, embassy and issuing authority requirements. With controlled lighting, precise framing and careful guidance, we help ensure your photo meets technical requirements while still looking natural, well presented and true to you.
© 2026. Gold Coast Passport Photography.
