Gold Coast Passport Photography

The Gold Coast’s Professional

Visa, ID & Passport Photo Specialists

Terms & Conditions

Terms Of Service

Gold Coast Passport Photography Terms of Service
ABN: 75 388 141 913

These Terms of Service apply to all bookings and services provided by Gold Coast Passport Photography. By making a booking or attending an appointment, you agree to the terms outlined below.

1. Scope of Service

Gold Coast Passport Photography provides passport, visa, and identification photographs only. No other photography services are offered or implied.

2. Bookings

All services are provided by appointment only. One booking is required per person, including babies and children. Clients are asked to arrive on time for their scheduled appointment to ensure smooth operation and fairness to other clients.

3. Payments

Payment is required at the time of service. All prices are displayed clearly and are listed in Australian dollars. Services are prepaid unless otherwise stated.

4. Photo Compliance

Photographs are captured and prepared in accordance with officially published Australian and international passport, visa, and identification requirements. While every effort is made to meet these standards, final acceptance of any photograph is at the discretion of the issuing authority.

5. Guarantee

If a photograph is rejected due to a technical issue directly related to our work, we will reshoot or reprint the photo at no additional charge. Refunds are not provided for images rejected by governing bodies or authorities.

6. Image Storage

Passport, visa, and ID photographs are retained for a period of 30 days from the date of capture. Clients must request any reprints, corrections, or changes within this timeframe. After 30 days, images are permanently deleted.

7. Copyright and Image Use

Copyright of passport, visa, and identification photographs is assigned to the person photographed, or to their parent or legal guardian in the case of a minor. Gold Coast Passport Photography does not retain any usage rights and will not use these images for marketing, promotion, portfolio display, training, or any other purpose.

Images are supplied strictly for official identification use only and must not be altered or used for any other purpose.

8. Cancellations and Missed Appointments

Late cancellations or missed appointments may result in forfeited payment. We recommend contacting us as early as possible if you are unable to attend your appointment.

9. Accessibility and Support

We welcome and support clients of all abilities. If you require additional time, assistance, or specific accommodations, please let us know in advance so we can best support your visit.

10. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia, and any disputes will be handled in accordance with those laws.

Privacy Policy

Gold Coast Passport Photography Privacy Policy
ABN: 75 388 141 913

Gold Coast Passport Photography respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Personal Information We Collect

We only collect personal information that is reasonably necessary to provide our photography services. This may include your name and contact details such as email address or phone number, booking and appointment information, passport, visa, or identification photographs, and payment confirmation details. We do not store full payment card details.

2. How We Use Your Information

Your personal information is used solely for legitimate business purposes. This includes providing passport, visa, and ID photography services, processing and managing bookings and appointments, ensuring photographs meet official Australian and international requirements, and contacting you if clarification, reprints, or follow-up is required.

Gold Coast Passport Photography does not use any passport, visa, or identification images for marketing, portfolio, training, or promotional purposes.

3. Storage and Retention of Images

Passport, visa, and ID photographs are securely stored for a minimum of 30 days from the date of capture. After this period, images are permanently deleted unless you contact us within the 30-day period to request a reprint, correction, or reshoot, or we are required to retain the information for legal or administrative reasons. Clients are encouraged to contact us promptly if any issues arise.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. Your information may only be disclosed where required or authorised by law, or to trusted third-party service providers strictly for payment processing or secure system operations. Any third parties we engage are required to handle personal information securely and in accordance with privacy laws.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes the use of secure digital systems, restricted access to authorised personnel only, and professional handling of photographic files and client data.

6. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

7. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Gold Coast Passport Photography at: i[email protected]

8. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.