Privacy Policy

Gold Coast Passport Photography — Privacy Policy

ABN: 75 388 141 913

Last updated: 1/05/2026

Gold Coast Passport Photography respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Personal Information We Collect

We only collect personal information that is reasonably necessary to provide our photography services. This may include:

Your name and contact details, such as email address and phone number

Date of birth, where relevant to the application

Booking and appointment information

The country or jurisdiction your photograph is required for

Passport, visa, or identification photographs

Transaction records and receipts (we do not store full payment card details — these are handled directly by our payment processors)

We collect personal information directly from you at the time of booking, at your appointment, or through correspondence with us. We do not collect personal information about you from third parties.

2. How We Use Your Information

Your personal information is used solely for legitimate business purposes. This includes:

Providing passport, visa, and ID photography services

Processing and managing bookings and appointments

Ensuring photographs meet official Australian and international requirements

Contacting you if clarification, reprints, or follow-up is required

Gold Coast Passport Photography does not use any passport, visa, or identification images for marketing, portfolio, training, or promotional purposes.

3. Storage and Retention of Images

Passport, visa, and ID photographs are securely stored for 30 days from the date of capture. After 30 days, images are permanently deleted, except where we are required by law to retain them for a longer period. Clients should request any reprints, corrections, or reshoots within the 30-day period.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

We may share limited personal information with third-party service providers who support our operations, including payment processors, booking platform providers, and secure data storage services. These providers are required to handle your information securely and in accordance with applicable privacy laws.

Some of our service providers may store or process information outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

Your information may also be disclosed where required or authorised by law.

5. Website Data, Cookies, and Analytics

Our website uses cookies and analytics tools to help us understand how visitors use our site and to improve the user experience. This may include information such as your IP address, browser type, pages visited, and time spent on the site. This information is generally collected in aggregate and does not personally identify you.

You can disable or manage cookies through your browser settings. Disabling cookies may affect some functionality of our website.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes the use of secure digital systems, restricted access to authorised personnel only, and professional handling of photographic files and client data.

7. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

8. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will acknowledge your complaint promptly and aim to respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at: [email protected]

10. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.